Our most common shipping & returns questions are listed here. If you can’t find the answer you’re looking for, please contact us.

What shipping methods are available?

We use Australia Post to deliver our items with standard and express shipping options available. We charge a standard flat-rate shipping fee of AU$8, no matter how many items are in your order.

How long will it take to get my order?

We have a 3-5 day handling time as some products, such as T-Shirts, are made to order. Following that it usually takes 3-7 days shipping time.

Who should I contact with questions or queries?

If you have any problems with your order or any other queries, please use our contact us form or email hello@jogon.net.

Do you ship internationally (outside of Australia)?

Unfortunately, we currently do not ship to destinations outside of Australia

Can I track the delivery of my order?

Go to the Track My Order page to see where your order is.

How can I return a product?

We accept returns up to 30 days after receipt as long as you send it back in the same condition that you received it.

We don’t accept returns on worn, damaged or otherwise non-saleable products.

Please let us know that you’d like to return a product by sending us a message via our contact us form or email us at hello@jogon.net. We’ll send you instructions as to how to do the return.